If you offer customers the option to select priority/express/next-day shipping (however you call it) during checkout, you may want to receive email alerts for such orders!
Failure to ship a priority order on time can lead to unhappy customers and complex customer service problems tickets — trust me, I’ve been there, and it’s no fun. Customers may even cancel their orders, demand a full refund or leave you a scathing review.
With a dedicated email alert for orders that require faster fulfilment, they will be easier to remember and prioritise over your regular orders.
Read on to find out how you can remind yourself with notifications when customers select faster order shipping methods!
The Use Case
On July 6, 2020, LAMBERTONES posted in the Shopify Forum that he was looking for “an app that will notify me when a specific shipping option is selected.”
He has a “Rush Order” shipping method option and wants to receive a notification when a customer selects that option to avoid letting a rush order get “bunched into [their] consistent 4-week lead time.”
You can see the original post here.
Fortunately, with Shopify Marketing Automation, you can set up internal notifications for specific shipping methods.
How to send yourself an email notification when your customer chooses overnight shipping with Shopify Marketing Automations in 3 easy steps
If you prefer to watch a video tutorial, see this video.
Otherwise, you can follow the steps below!
1. In Shopify Marketing Automations, choose the “Order Created” trigger.
2. Next, click “Then,” “Condition,” “Add Criteria” and set the following criteria: Order → fulfillments → service → shippingMethods → label and set label equal to “Rush Order” or whatever your fastest shipping method name is.
3. Finally, click “Then,” “Action” and “Send internal email.”
Shopify Marketing Automation offers an easy way to set up a flow that sends internal notifications to yourself for orders that require extra urgency.
Without the reminder, it can be easy to overlook orders that you should prioritise over your regular ones.
Other than Shopify Marketing Automation, are there other apps that can send emails based on selected shipping methods?